Home / Returns & Refunds

Returns & Refunds

 

Within 30 days – Free

61-90 Days – 20% Restocking Fee

After 91 Days – No Returns

Returns are only accepted within the timeframe described above.

Please note that the following products cannot be returned:

  • Cut to length items, such as "plug & play" segments of 120V LED Strip Light
  • Discontinued items
  • Special order items
  • Products modified from original condition
  • Open units, units that require repackaging, or units in an unsuitable resale condition
  • Closeout, remanufactured and refurbished products

To return merchandise or if you have any questions:

  • call us Toll-Free at (855) 586-4586
  • email us at support@lumilum.com

All product returns must be processed with a Return Materials Authorization Number (RMA #) provided by a Lumilum representative. NO returns of any type will be accepted without an RMA #. Mark each package being returned with the RMA # provided. 

PLEASE DO NOT WRITE ON THE MANUFACTURER'S BOX.

Fill out/download the Return Materials Authorization Form here

If you purchased the product from a retail store, please do not send your purchase back to Lumilum. The return will be handled by the store.

  • All returns must be returned in original, unused, resalable condition and must be returned in the original packaging, accompanied by the original packing material, manuals, and any other accessories provided with the original delivery.
  • All returns must be securely packaged, prepaid and shipped via a secure carrier or personally delivered to our office. Return shipping, payment for return shipping, and any subsequent damages from return shipping are the responsibility of the purchaser. Lumilum is not responsible for packages lost or damaged while in transit to us. 
  • No returns will be accepted without prior approval, and the issuance of an RMA return code by Lumilum. A customer can request a return by email, by calling Customer Service, or through their sales representative. The return code must be referenced in the package of any returned product.     
  • All returns must be accompanied by a copy of the original invoice.
  • Shipping, handling fees and customs fees/import duties are not refundable for any reason.
  • Refunds, store credit, or exchanges will not be issued until the return item has been received and inspected by Lumilum.
  • Refunds for purchases made by credit card can only be credited to the original card used to make the purchase.
 

Limited Products and Services Warranty

  • Company warrants that the Products and Services are free from manufacturing defects in material and workmanship under normal use and service for a period of three (3) years from the date of delivery to the original end user.  
  • Warranties do not extend beyond the original end user.  
  • ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS ARE LIMITED TO THE SAME PERIOD.  
  • Claimant must furnish proof of date of purchase. 
  • Company will provide replacement Products, or may opt to reimburse the purchase price if product replacement is infeasible. Company’s sole liability with respect to any defect shall be for the replacement of the defective Products. 
  • No one is authorized to make any other warranties on behalf of Company, or modify this warranty, except in a separate written paper document under signature of a corporate officer of Company incorporated in the State of Florida. 
  • Company will not be liable for repairing damages or failures caused by acts of God, abuse, mishandling, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed by Company, abnormal usage, or any other use or application for which the Products are not intended. 
  • The foregoing shall constitute Company’s sole warranty and sole liability, and is in lieu of any other warranties whether written, oral, implied, or statutory.  

COMPANY WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE GOODS OR SERVICES OR OTHER INDIRECT DAMAGES WITH RESPECT TO LOSS OF PROPERTY, REVENUES, LIFE OR LIMB, PERSONAL INJURY, AND CLAIMANT’S REMEDIES SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF NONCONFORMING GOODS OR SERVICES.