To return merchandise or if you have any questions:
Contact us via our web form, call us toll-free at (855) 586-4586, or e-mail us at firstname.lastname@example.org. Please be sure to include your name, order number, or email used for the order you are referencing.
Returns within 30 days - Restocking fee worth 20% of the item purchase price
Returns within 31-90 days - Restocking fee worth 40% of the item purchase price
Returns after 91 days not accepted
Please note that the following Lumilum LED lighting products will not be accepted for return:
- Custom-cut items, such as segments of LED strip lights
- Discontinued or special order items
- Products modified from their original condition
- Open units, units that require repackaging, or units in an unsuitable resale condition
- Closeout, re-manufactured or refurbished products
All returns must be sent in with a Return Materials Authorization form and number provided by a Lumilum representative. NO returns of any type will be accepted without an RMA # - PLEASE DO NOT WRITE ON THE MANUFACTURER BOX.
If you purchased the product from a retail location, please do not send your purchase back to Lumilum. The return will be handled by the store your purchased from.
All returns must be accompanied by a copy of the original invoice.
Shipping, handling fees and customs fees/import duties are not refundable for any reason.
Refunds, store credit, or exchanges will not be issued until the return item has been received and inspected by Lumilum.
Refunds for purchases made by credit card can only be credited to the original card used to make the purchase or by a refund check.