To place an order on our website, please use our secure online shopping cart and enter your credit card information. It's easy, convenient, and available 24 hours a day, 7 days a week. Our website contains valuable information and content to make your shopping more enjoyable and effective and ensure your project goes on without a hitch, and our online shopping process ensures the security of your data and transactions. We use SSL (Security Socket Layer) encryption to protect the safety of your data. 

If you need help with ordering or need more information on our products, please call us Toll-Free at 855-LUM-ILUM (855-586-4586). Our customer care specialists are available from 9am to 5pm (EST), Monday - Friday, to answer any questions, offer recommendations, and to help you with your order. If you need assistance outside of the hours listed, please leave a detailed message and we will return your call or reach us by email at support@lumilum.com

Lumilum 100% Satisfaction Guarantee: We are so confident in your satisfaction with our products that we encourage you to purchase our products at no risk. If you are not completely and unconditionally satisfied with the products purchased from our website, simply return them in their original packaging for a full refund within 30 days. 

We are unable to process returns or refunds in products are received after the 30 days period. Please include the original invoice and product (must be in original condition). Shipping charges can not be refunded. Contact us before returning your order. Returns must be shipped back to us using a traceable and insured service (UPS, FedEx or USPS Priority Mail) to the following address:

Lumilum, LLC
12400 SW 134th CT, Suite #1
Miami, FL 33186 

This guarantee is void if, in Lumilum’s sole discretion, believes that the purchaser is taking illegitimate advantage or abusing the terms of this policy.

Methods of Payment: We accept MasterCard, Visa, American Express, Discover, and Paypal. Note that orders shipped in Florida will be charged sales tax. Orders shipped to Canada may incur import duties.

Coupon and Discount Redemption: Occasionally we make special discounts or coupons available, these may be redeemed by entering the discount code in the provided space during the online checkout process. Coupons and discounts have expiration dates and special requirements that must be met for the discount to be valid.

Missing or Damaged Items, Lost Orders: Please contact us immediately if any of the items in your order are missing or damaged, or if your order does not arrive within ten business days. We cannot replace lost orders that someone else receives on your behalf (drop ship).

Shipping: We ship to all 50 US states including APO/FPO addresses and to Canada using UPS and USPS. We are committed to same day shipping on all orders received Monday - Friday before before 3pm EST. Orders placed after 3 p.m. EST on Friday will ship the next business day (Monday). Currently, we only ship within the United States and Canada.