Help & Support

 

To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. It's easy and convenient-24 hours a day, 7 days a week. Our Website contains valuable information and content to make your shopping more enjoyable and effective, and our online shopping process ensures the security of your data and your transactions. We use SSL (Security Socket Layer) encryption to protect the safety of your data. 

If you would like to place an order by phone, please call us at toll-free at (855) LUM-ILUM. Our customer care specialists are available from 9 a.m. to 5 p.m. (EST), Monday through Friday, to answer any of your questions, to offer recommendations and to help you with your order. Please leave a detailed message if you need assistance outside of the hours listed.  

Lumilum's 100% Satisfaction Guarantee: We are so confident that you will become a totally satisfied customer that we encourage you to purchase our products at no risk. If you are not completely and unconditionally satisfied with the products purchased from our Website, simply return them in their original packaging for a full refund. 

We are unable to process returns or refunds in products are received after the 30 days period. Please include original invoice and product (must be in original condition). We cannot refund shipping charges. Please contact us before returning your order. Returns must be shipped back to us using a traceable and insured service (UPS, FedEx or USPS Priority Mail) to the following address:

Lumilum, LLC.
12400 SW 134th Ct., Suite #1,
Miami, FL 33186 

This Guarantee is void if, in Lumilum’s sole discretion, it believes that the purchaser is taking illegitimate advantage or abusing the terms of this policy.

Methods of Payment: We accept MasterCard, Visa, American Express and Paypal. Orders shipped to Florida will be charged sales tax. Orders shipped to Canada will be charged import duties.

Redeeming coupons and discounts: Occasionally we may make available special discounts or coupons, these may be redeemed by entering the discount code in the space provided during the online checkout process. Coupons and discounts have expiration dates and special requirements that must be met for the discount to be valid.

Missing or damaged items, lost orders: Please contact us immediately if any of the items in your order are missing or damaged, or if your order does not arrive within ten business days. We cannot replace lost orders that someone else receives on your behalf.

Shipping: We ship to all 50 U.S. states including APO/FPO addresses and to Canada. We are committed to same day shipping on all orders received on a business day before 3 p.m. EST (M-F). Orders placed after 3 p.m. EST on Friday will ship the next business day. Currently, we only ship within the United States and Canada

 Lumilum ships to Canada