To place an order on our website, please use the secure online shopping cart and enter your card information to finalize your purchase. You will receive a confirmation once your order has been placed. We value your privacy and use SSL (Security Socket Layer) encryption to protect the safety of your data. Our online shop is easy to use and conveniently available 24/7.

    Need help ordering or would like more information on our products?
    • Our customer care specialists are available Monday - Friday from 9 am to 5 pm EST to answer questions, spec out projects, offer recommendations, or anything you may need in relation to your LED lighting project.

      If you need assistance and call outside of the hours listed, please leave us a detailed message and we will get back to you or feel free to reach us via email at support@lumilum.com

      For information about returning merchandise and refunds, please view our return policy.


      Methods of Payment 

      We accept all major credit cards such as MasterCard, Visa, American Express, Diners, Discover and other direct payment methods such as PayPal, Apple Pay, Google Pay, and Shop Pay. For wholesalers with a Lumilum account, you can order by check, wire transfer, or with a corporate purchase order. Please note that orders shipped within Florida will be charged sales tax. Any orders shipped to Canada are subject to import duties.

      Coupon and Discount Redemption

      Occasionally we make special discounts or coupons available, these may be redeemed by entering the discount code in the provided space during the online checkout process. Coupons and discounts have expiration dates and special requirements that must be met for the discount to be valid.

      Missing or Damaged Items, Lost Orders

      Please contact us immediately if any items in your order are missing, damaged, or if your order does not arrive within the expected delivery window. We can not replace lost orders that someone else receives on your behalf (drop shipments).

      Shipping

      We ship to all 50 US states including APO/FPO addresses and to Canada using UPS and USPS. We're committed to same day shipping on orders received Monday - Friday before before 3 pm EST. Orders placed after 3 pm EST on weekdays will ship the following day and any orders placed after 3 pm on a Friday will ship the next business day (Monday). Currently, we only offer shipping within the United States and Canada.